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(219) 922-3040

Practice Guidelines

Consultants in Gastroenterology is committed to providing you with quality health care services. We specialize in disorders of the digestive tract. We offer expert diagnostic and procedural skills in evaluation and treatment of conditions affecting the esophagus, stomach, small intestine, colon, rectum, liver and pancreas. To make your visit with us comfortable, easy and positive, we are providing you with information that you may find helpful and will assist us in meeting your needs. Visit our website to learn about us, fill out your registration form, history and physical form, refill your prescription, review your procedure preparation instructions or leave a message for your physician.

OFFICE HOURS

Appointments may be scheduled via telephone between the hours of 9:00 a.m. to 4:00 p.m. Monday through Thursday, and 9:00 a.m. to 2:00 p.m. on Friday. Emergency care is available 24 hours a day, 7 days a week.
If the patients insurance requires a referral, a valid referral must be brought with the patient at the time of the appointment in order to be seen by the physician. All new patients need to complete a history and physical form.

APPOINTMENTS

All patients are expected to arrive on time for their scheduled appointment. For office appointments, Patients are asked to arrive 30 minutes prior to their scheduled time to allow time for registration and insurance verification. For procedure appointments, Patients are asked to arrive one (1) hour prior to their scheduled time to allow time to get you prepared for your procedure. You may complete your patient registration form in the "Fill Out Forms" section of our website, and bring the completed form with you. If the patients insurance requires a referral, a valid referral must be brought with the patient at the time of the appointment in order to be seen by the physician. All new patients need to complete a history and physical form. You may complete this form in the “Fill Out Forms” section of our website and bring the completed form with you to your appointment.

RESCHEDULING OF APPOINTMENTS

Please call the phone receptionist at 219-922-3040 as soon as possible to arrange a new appointment time.

CANCELLATION OF APPOINTMENTS

The patient must notify us at least 24 hours prior to the scheduled appointment time. Failure to notify us may result in a charge for the missed appointment.

IF YOUR INSURANCE COMPANY REQUIRES A REFERRAL

The patient is responsible for knowing that a referral is required, obtaining the written referral and bringing a valid referral to the office at the time of the scheduled appointment. The referral is to be obtained from your primary care physician. Please allow adequate time for you to obtain the referral from your primary care physician prior to seeing the specialist. Due to insurance requirements, patients arriving without the required valid referrals may have to reschedule. In all circumstances, patients arriving without the necessary referral will either be required to reschedule the appointment or will be responsible for any charges not covered. CIG utilizes Advanced Beneficiary Notice (ABN) when your insurance plan requires such notification.

LABORATORY/RADIOLOGY SERVICES

All laboratory and/or radiology testing will be performed at the location the patients’ insurance company requires. We will provide the written orders to the patient for the testing the physician orders. It is the patients’ responsibility to arrange for the testing. If you call the office for results, you will need to let the receptionist know where the testing was done.

PROCEDURE SCHEDULING

Our Hospitals are accredited by The American Association of Ambulatory Health Care (AAAHC). Our staff will schedule the ordered procedures at the Hospital of your choice for you. You will receive any preparation instructions at the time that the appointment is made. Sometimes, your insurance will only allow the procedures to be performed at a hospital, our staff will advise you. All procedure preparation instructions are also available in the “Prep Instructions” section of our website.

EXPERIMENTAL TREATMENT

Patients will be advised of and given the opportunity to acknowledge participation in any diagnostic test, therapeutic regime and/or pharmaceutical intervention that is deemed experimental by our physicians.

PRESCRIPTION REFILLS

You have the following options to obtain a refill on your medication:
You may have your pharmacy contact us for your prescription refill
Please call your pharmacy with all prescription refills.
Please contact the pharmacy or our website one week prior to the end of your medication.
Refills will be available at the end of the 2 business days.
Please call your pharmacy to make sure your prescription is ready to be picked up prior to going to the pharmacy.
We will call you only if we are unable to refill your prescription.
We ask you not to call the office to check on your prescription.
We will provide written prescriptions upon request: they will be mailed to patient’s home.
Note: If you have not been seen within the last 12 months, you must schedule an office visit prior to any prescription refills.

MESSAGES FOR THE PHYSICIANS

Messages will be given to the physician when they have completed office hours. Patients must inform the receptionist if their message is not routine and that they are in need of immediate attention from the physician. You may use our online form to leave a message or ask a question.

INSURANCE BILLING

We will submit claims to all primary and secondary insurance carriers, including commercial carriers. The patient must present their valid insurance card upon registration for the appointment.

PAYMENT FOR MEDICAL SERVICES

Copayment and any previous balances are due at check in. Patients who anticipate difficulty in paying for medical services are encouraged to contact our billing department prior to the provision of medical services.

FEE SCHEDULES

Charges for specific services are available from our billing department upon your request.

TYPES OF PAYMENT

We accept cash, personal checks, Visa, Discover, or MasterCard for any copayment, coinsurance or balance due amount. Payment is expected at the time of check in. We will bill any deductible amounts that may be due and payable by you.

SELF-PAY PATIENTS

Payment is expected in full at the time of service. If a patient requests and requires a payment plan, arrangements will be made prior to the time of service and finalized at the time of check in.

MEDICAL RECORDS AND FEES

Any information from the medical record must have the patients signed consent to release. It takes about 2 weeks to process any request for copying of records. The records are mailed to you or the physician you request. Copies of your medical records are not available for pick up. A flat fee of $25.00 will be charged for medical records that consist of 10 pages or more when requested by the patient. Pricing may vary when records are requested by an attorney or insurance.

CUSTOMER SERVICE

The physicians and staff of Consultants in Gastroenterology are committed to the delivery of excellent customer service. Our managers are available to you should you have any feedback and/or suggestions to best enhance your experience with us.